Help with online ordering

Frequently asked questions

1. How do I buy a publication?
2. The title I want does not have an ADD TO BASKET button. How do I place an order?
3. What geographical areas does this service cover?
4. Which credit cards are accepted?
5. How does the DataCash system work?
6. How do I know it is secure?
7. I have forgotten my password, what do I do?
8. How are orders acknowledged?
9. Will I be sent a receipt?
10. How long before I receive my order?
11. How much will I be charged for postage?
12. How much tax will I pay?
13. How can I tell whether a publication is in stock?
14. I am a trade customer. Can I buy online?
15. I have a question which does not appear on this list. Who should I send it to?

The answers

1. How do I buy a publication? [back to top of page]

   First use the online catalogue to find the publication you want. If the publication is currently available there will be a link saying 'ADD TO BASKET'. Click on that link to add the book to your electronic shopping basket. You will have the opportunity to change your mind and discard the publication later.
   Once you have finished adding publicationss to your basket, select the country to which the books are to be delivered. This enables the basket to calculate the correct delivery and tax charges.

   Please note that online ordering is now available for customers in most countries around the world (please see this list). If you wish to proceed with the purchase as stated, click on the 'Proceed' button. In order to use our online ordering system you will need to register with our site; if you have not used the service before you can do so at this stage. If you have already registered, use your email address and password to log-on; we will then present the address details that we currently hold for you. You may amend these by over-typing them. If your delivery address is not the same as your billing address, select the checkbox shown and you will be able to enter a different delivery address.

   You will then be asked for your credit card details and shown the amount that will be charged to your credit card, including delivery costs. Only when you click on 'Buy Now' will the order be placed and the amount shown charged to your card.

2. The publication I want does not have an ADD TO BASKET button. Can I place an order for it? [back to top of page]

   If there is no ADD TO BASKET button, the title is not currently available from stock. This category includes titles that are not yet published, are temporarily out of stock and have a reprint pending, or where stock is not normally held in our own warehouse. For the time being you cannot order such titles from us online.

3. What geographical areas does this service cover? [back to top of page]

   The service is currently available for deliveries to the following countries: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Cambodia, Canada, Canaries, Cayman Islands, Chile, China, Christmas Island, Coconut Islands, Colombia, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Heard and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic of, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, The Former Yugoslav Republic of, Maldives, Malta, Marshall Islands, Martinique, Mauritius, Mexico, Micronesia, Federated States of, Minor Outlying Islands, Moldova, Republic of, Monaco, Mongolia, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, North Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, S Georgia and S Sandwich Islands, Saint Kitts and Nevis, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Saint. Lucia, Samoa, San Marino, Saudi Arabia, Seychelles, Singapore, Slovak Republic, Slovenia, Solomon Islands, Spain (excluding Canaries), Sri Lanka, Svalbard and Jan Mayen, Sweden, Switzerland, Syria, Taiwan, Province of China, Tajikistan, Thailand, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna, and Yemen.

   Customers in other countries should contact our exclusive distributors for each of these territories.

4. Which credit cards are accepted? [back to top of page]

   Currently VISA and Mastercard. We also accept Solo, Switch, and Electron debit cards (UK only).

5. How does the DataCash system work? [Go to the top]

   We work with UniTech who provide a high-security internet payment gateway. DataCash captures your payment details, operates the credit card validation, and then passes an online purchasing request to our warehouse. When your books have been despatched from the warehouse, your credit card will be charged with the correct amount. Your card is not charged until the books are despatched.

6. How do I know it is secure? [back to top of page]

   The software we use is highly secure and is used by many online retailers for online purchases.

7. I have forgotten my password, what do I do? [back to top of page]

   Type in your email address where indicated on the register page and we will send you an email with your password.

8. How are orders acknowledged ? [back to top of page]

   After you have completed your online purchase, you will be sent an email message acknowledging your order.

9. Will I be sent a receipt? [back to top of page]

   After you have completed your online purchase, you can print out your order confirmation if you wish to keep a paper receipt. You will also receive a tax receipt with your publications.

10. How long before I receive my order? [back to top of page]

    If the publication is in stock it will be delivered within 7 days for destinations in the UK, 7 to 15 days in Europe, and up to 28 days in the rest of the world.

11. How much will I be charged for postage? [back to top of page]

    See this page for postage rates.

12. How much tax will I pay? [back to top of page]

    Tax will be charged according to the rules applicable in the country of delivery.

13. How can I tell whether a publication is in stock? [back to top of page]

    Those publications which are in stock in our warehouse and available to buy have an 'ADD TO BASKET" button next to their price.

14. I am a trade customer. Can I buy on-line [back to top of page]

    This site is for retail customers only. Trade customers must use the usual mechanism for placing orders.

15. I have another question about online ordering which isn't on your list. Who should I send it to? [back to top of page]

    Click here to send us an email.