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Need Help Ordering Online?Oxford University Press sells direct to its customers by using secure internet commerce software. The online shopping basket and infrastructure for the software are provided by
DataCash, in conjunction with UniTech.
Frequently asked questions
- How do I buy a book?
- The book I want does not have an ADD TO BASKET button. How do I place an order?
- What geographical areas does the service cover?
- What subject areas or types of book does the service cover?
- Which credit cards are accepted?
- How does the DataCash system work?
- Is it secure?
- Why am I asked for an extra password or PIN?
- How do you acknowledge orders?
- Will I get a receipt?
- How long before I get my book?
- How much will I be charged for postage?
- How much tax will I pay?
- How often is your online catalogue updated?
- How can I tell whether a book is in stock?
- In what language can I conclude the contract to buy a book from your website?
- I am an OUP author. Can I claim my author's discount when I buy online?
- I am a trade customer. Can I buy at trade discount?
- I am a School or Further Education college customer. What discounts can you offer me on class sets if I buy direct from OUP?
- I have another question which isn't on your list. Who should I send
it to?
The answers
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First use the online catalogue to find the book you want. If the book is currently available there will be a button saying "ADD TO BASKET". Click on that button to add the book to your shopping basket. You will have the opportunity to change your mind and discard the book later.
Once you have finished adding books to your basket, select the country to which the books are delivered. This enables the basket to calculate the correct delivery and tax charges. If you wish to proceed with the purchase as stated, click on the "Proceed" button.
In order to use our online ordering system you will need to register with our site. If you have not used the service before you can do so at this stage. Otherwise use your email address and password to log-on, when we will present to you the address details we currently hold for you. You may amend these by over-typing them. If your delivery address is not the same as your billing address, select the checkbox shown and you will be able to enter a different delivery address.
You will then be asked for your credit card details and shown the amount that will be charged to your credit card, including delivery costs. Only when you click on "Buy Now" will the order be placed and the amount charged to your card.
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Books that are not currently available from
stock can be ordered by clicking on
"order by phone, post, or fax". This category includes
books that are not yet published, books that
are temporarily out of stock and have a
reprint pending, and books where stock is
not normally held in our own warehouse.
For the time being you cannot order such
books from us online; you will need to
print out the order
form, fill it in, and send or
fax it as directed.
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The service is currently available for
deliveries to the following countries:
Afghanistan,
Albania,
Andorra,
Anguilla,
Antarctica,
Antigua and Barbuda,
Argentina,
Armenia,
Aruba,
Australia,
Austria,
Azerbaijan,
Bahamas,
Bahrain,
Bangladesh,
Barbados,
Belarus,
Belgium,
Belize,
Bermuda,
Bhutan,
Bolivia,
Bosnia and Herzegovina,
Brazil,
British Indian Ocean Territories,
Brunei Darussalam,
Bulgaria,
Cambodia,
Canada,
Canaries,
Cayman Islands,
Chile,
China,
Christmas Island,
Coconut Islands,
Columbia,
Cook Islands,
Costa Rica,
Croatia,
Cuba,
Cyprus,
Czech Republic,
Denmark,
Dominica,
Dominican Republic,
East Timor,
Ecuador,
El Salvador,
Equatorial Guinea,
Estonia,
Falkland Islands,
Faroe Islands,
Fiji,
Finland,
France,
French Guiana,
French Polynesia,
Georgia,
Germany,
Gibraltar,
Greece,
Greenland,
Grenada,
Guadeloupe,
Guam,
Guatemala,
Guyana,
Haiti,
Heard and McDonald Islands,
Holy See (Vatican City State),
Honduras,
Hong Kong,
Hungary,
Iceland,
India,
Indonesia,
Iran, Islamic Republic of,
Iraq,
Ireland,
Israel,
Italy,
Jamaica,
Japan,
Jordan,
Kazakhstan,
Kiribati,
Korea, Democratic People's Republic of,
Korea, Republic of,
Kuwait,
Kyrgyzstan,
Lao People's Democratic Republic,
Latvia,
Lebanon,
Liechtenstein,
Lithuania,
Luxembourg,
Macau,
Macedonia, The Former Yugoslav Republic of,
Malaysia,
Maldives,
Malta,
Marshall Islands,
Martinique,
Mauritius,
Mexico,
Micronesia, Federated States of,
Minor Outlying Islands,
Moldova,
Monaco,
Mongolia,
Montserrat,
Nauru,
Nepal,
Netherlands Antilles,
Netherlands,
New Caledonia,
New Zealand,
Nicaragua,
Niue,
Norfolk Island,
North Mariana Islands,
Norway,
Oman,
Pakistan,
Palau,
Panama,
Papua New Guinea,
Paraguay,
Peru,
Philippines,
Pitcairn Islands,
Poland,
Portugal,
Puerto Rico,
Qatar,
Romania,
Russian Federation,
S Georgia and the S Sandwich Islands,
Saint Kitts and Nevis,
Saint Lucia,
Saint Pierre and Miquelon,
Saint Vincent and the Grenadines,
Samoa,
San Marino,
Saudi Arabia,
Seychelles,
Singapore,
Slovakia,
Slovenia,
Solomon Islands,
Spain (excluding Canaries),
Sri Lanka,
Svalbard and Jan Mayen,
Sweden,
Switzerland,
Syrian Arab Republic,
Taiwan, Province of China,
Tajikistan,
Thailand,
Tokelau,
Tonga,
Trinidad and Tobago,
Turkey,
Turkmenistan,
Turks and Caicos Islands,
Tuvalu,
Ukraine,
United Arab Emirates,
United Kingdom,
United States,
Uruguay,
Uzbekistan,
Vanuatu,
Venezuela,
Viet Nam,
Virgin Islands (British),
Virgin Islands (US),
Wallis and Futuna,
Yemen.
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The service covers all of OUP's range of titles, including books, electronic products, and sheet music, except for English Language Teaching books and products, Journal subscriptions, and any items that we supply free of charge.
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Currently VISA and Mastercard. We accept Solo, Maestro, and Electron debit cards.
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We work with UniTech who provide a high-security internet payment gateway. DataCash
captures your payment details, operates the credit card validation, and then passes an online purchasing request to our warehouse. When your books have been despatched from the warehouse, your credit card will be charged with the correct amount. Your card is not charged until the books are despatched.
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The software we use is highly secure and is in use at Virgin and many other retailers for online purchases. Messages travelling between our online catalogue and the UniTech secure server do not contain any personal data.
Why am I asked for an extra password or PIN?[Go to the top]
Many banks are now introducing an extra level of security for online purchases called 3D-Secure. This aims to reduce the opportunity for fraud in online transactions. During the check-out process, you may be asked by your bank either to register or, if you already have registered, to provide a password or a second PIN. You will find this happening as you use other online stores. Mastercard call this 'Mastercard SecureCode' and VISA call it 'Verified by Visa'.
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After you have completed your online purchase, you'll be sent an email message.
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After you have completed your online purchase, you can print out your order confirmation if you wish to keep a paper receipt. You will also receive a VAT receipt with your books.
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If the book is in stock it will be delivered within 7 days for destinations in the UK, 7 to 15 days in Europe, and up to 28 days in the rest of the world.
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Please see these pages for postage rates.
For details of postage and packing for Schools and Further Education colleges, see these pages.
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VAT will be charged according to the rules applicable in the country of delivery. The rate of VAT applicable may depend on the type of product being ordered, e.g. CD-ROMs attract a higher rate than books.
For information on local sales tax for Schools and Further Education colleges, see these pages.
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The catalogue is updated daily, between 2 and 3 a.m. GMT.
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Those books which are in stock in our Corby warehouse and available to buy have a "Add to basket" button. When we do not have stock of a book, the button changes to a text link order by phone, post, or fax.
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At present, the only language in which you can conclude a contract with us over the website is English.
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No, you can't. Please use the printed form provided by your editor or marketing manager.
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No, you can't. Please use your normal mechanism for placing orders, and you will receive your normal discount. For information on trade orders and enquiries see these pages.
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We offer standard discounts on direct orders. These will be applied automatically to your order and will appear on your invoice. For details of our educational discounts and special offers see these pages.
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Please send it to us, and we will try to answer it.
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