Preface
Each chapter ends with a section called "Process to Performance"-which includes Review Terms, Suggested Readings, Topics for Discussion, an Observation Guide, and Exercises.
PART 1: INTRODUCTORY PERSPECTIVES
Chapter 1: Introduction: Communication and Competence
What Is Communication?
Definitions of Human Communication
Characteristics of Communication
Box 1.1. Bonzo Goes to College: Attempts to Teach Language to Primates
A Model of Communicative Competence
Individual Knowledge and Communicative Competence
Social Context and Communicative Competence
Box 1.2. Insulting the Meat: An Interpersonal Communication Ritual
The Link Between Process and Performance
Skill Building: On Taking a Process Perspective
Chapter 2: Interpersonal Communication: Building Relationships
What Is Interpersonal Communication? The Nature of Dyads
The Role of Interpersonal Communication in Relationships
What is a Relationship?
Box 2.1. The Neuroscience of Love: Why We Need Relationships
The Characteristics of Relationships
Relational Paths: Intimacy and Distance
Interpersonal Profiles: Private and Public Paths
Independence vs. Conformity: A Basic Interpersonal Dilemma
Box 2.2. Mind Your Manners: Some Social Functions of Etiquette
Building Relationships: What Does It Take To Be Relationally Competent?
Communication Competence and Relationships
Some Characteristics of Healthy Relationships
Skill Building: A Preview
PART 2: SENDING AND RECEIVING MESSAGES
Chapter 3: Nonverbal Competence
What Is Nonverbal Communication?
Spontaneous Communication
Symbolic Communication
The Power of Nonverbal Codes
The Functions of Nonverbal Codes: Three Ways to Use Them
Expressing Meaning
Modifying Verbal Messages
Regulation the Flow of Interaction
The Structure of Nonverbal Codes: Seven Channels for Message Making
Proxemics
Physical Appearance
Gaze
Box 3.1. The "Guarded Self": How to Avoid Being Seen in Public
Facial Expression
Kinesics
Box 3.2. A Nonlinear History of Handshaking
Vocalics
Tactile Communication
Balancing Nonverbal Codes: Compensating and Reciprocating
Equilibrium Theory
Compensating and Reciprocating in Everyday Life
The Interplay of Verbal and Nonverbal Communication
Skill Building: Communicating Feelings
Expressing Feelings
Reflecting Feelings
Chapter 4: Verbal Competence
What Is Language?
Differences Between the Verbal and Nonverbal Codes
Characteristics of the Verbal Code
The Functions of Language
The Structure of Language: Three Levels of Meaning
Semantic Meaning: Language and the Level of the World
Syntactic Meaning: Language at the Level of Utterance
Pragmatic Meaning: Language at the Level of Speech Art
Language, Power, and Politics
Linguistic Determinism: The Sapir-Whorf Hypothesis
Language, Thought, and Action: Language and Naming
Box 4.1. Speaking With Names: An Apache Language Ritual
Box 4.2. Talking Tough in Teamsterville: Male Role Enactment in an Urban Community
Group Membership and Language Use: Discourse and Identity
Skill Building: Initiating Conversation
Chapter 5: Relational Competence
What Are Relational Messages?
The Nature of Relational Messages
Sending Relational Messages
Relational Messages and Relational Definitions
The Content of Relational Messages
Sending Dominance Messages
Indicating Emotional Tone
Showing Similarity
Defining Episodes
Indicating Intimacy
How Relational Messages Affect Us
Confirming and Disconfirming Messages
Box 5.1. Netiquette: Common Courtesy Online
Paradoxes and Double Binds
Pragmatic Patterns and Relational Sequences
Looking for Meaning in Patterns
Patterns vs. People: The Locus of Dyadic Communication
The Problem of Punctuation
Types of Patterns
Skill Building: Empathy and Perspective-Taking
PART 3: INTERPERSONAL PROCESSES
Chapter 6: Interpretive Competence: How we Perceive Individuals, Relationships, and Social Events
Why Is Social Cognition Important in Interpersonal Communication?
Social Cognition and the Reception of Messages
Social Cognition and Action
Social Cognition and Control
Communication and Changes in Social Cognitions
The Structure of Social Cognition
How the Mind Works
Types of Cognitive Structures
The Perceptual Process: An Overview
Creating Structure, Stability, and Meaning
Box 6.1. Perception Goes to the Movies: How Cinematographers Influence What We See
Selective Exposure and Attention
Interpreting and Organizing Stimuli
Four Processes in Interpersonal Perception
Sizing Up Situations
Sizing Up People
Sizing Up Relationships
Explaining Behavior: Attribution Theories
Skill Building: Becoming a Competent Listener
Box 6.2. Interpretive Competence: Making Sense by Using Reflections and Interpretations
Types of Listening
Developing Listening Skills
Chapter 7: Role Competence: Adapting to Social Expectations
Being Part of the Group: Following Social Rules
Social Control and Conformity Pressures
The Nature of Social Poles
Box 7.1. They Just Like to be not the Same as Us: Play Patterns and the Development of Sex Role Identities
Choosing Our Roles
Social Support and Role Identity
Commitment and Role Identity
Rewards and Role Identity
How Social Roles Affect Communication
Communication as Performance
Box 7.2. When A Man is a "Real Man"?
Communication and Story-Telling
Skill Building: Becoming More Mindful
Mindfulness and Open-Mindedness
Increasing Mindfulness
Chapter 8: Self Competence: Establishing Individual Identities
The Self in History
Self-Concepts: Gaining Independence from Social Roles and Rules
What is the Self-Concept?
Box 8.1. The Saturated Self: Will You Still Be You Tomorrow?
Self as Negative
Self as Cognitive Schema
Self as Behavioral Indicators
Self as Relational Achievement
Self as Internal Dialogue
Individual Differences and Interpersonal Communication
Box 8.2. Zen and the Art of Selfishness: "What is Your Original Face Before Your Mother and Father were Born?"
Communicator Style
Rhetorical Sensitivity
Communication Apprehension
Attachment Styles
Intimacy Motivation
Skill Building: Improving Competence Through Self-Disclosure
What is Self-Disclosure?
General Rules for Revealing the Self
A Case Study in Disclosure: The Coming Out Process
Chapter 9: Goal Competence: Interpersonal Influence
Box 9.1. Moon for the Misbegotten: Methods of Cult Conversion
Communication and Strategic Interaction
Instrumental, Rational, and Identity Issues
Symbolic Role-Taking and Social Sensitivity
Understanding Others' Needs
The Need for Rewards
The Need for Stability and Consistency
The Need for Self-Respect
Summary: Choice and Motivation
Identity and Influence: Source Characteristics
Power and Interpersonal Influence
Self-Presentation Strategies
Influence as Self-Persuasion
Box 9.2. Caveat Emptor: Techniques of Confidence Tricksters
Planning Persuasive Messages: Compliance-Gaining Strategies
Kinds of Message Strategies
The Structure of Requests
Interpersonal Influence and Goal Competence
Skill Building: Becoming More Assertive
PART 4: RELATIONAL CONTEXTS
Chapter 10: Family Interaction Patterns
Maintaining Family Ties
The Family as a System: Structure and Function
Family Structures
The Functions of the Family
The Evolving Family: Calibrating Change
Box 10.1. A Better Place to Live: How the Built Environment Shapes Family and Community Life
The Dynamics of Change in the Family
Strategies of Coping with Change
Families in History
Box 10.2. Childhood in the 18th Century: What Shapes the Family that Shapes US?
Family Communication Patterns
Interaction Patterns in the Family as a Whole
Interaction Patterns in Family Subsystems
Communicative Competence and the Family
Family and Interpretive Competence
Family and Role Competence
Family and Goal Competence
Family and Self Competence
Family and Message Competence
Skill Building: Communicating to Comfort
Chapter 11: Intimate Relationships: Creating Dyadic Identities
Have People Always Had Intimate Relationships?
How are Intimate Relationships Formed Today?
Defining Private Bonds
Box 11.1 Cupid's Shuttlecock: Individualism and Romantic Love in 19th Century America
Friendship and Romantic Relationships
Influences in Defining Intimacy
The Creation of Intimate Relationships
Interpersonal Attraction: Opening the Door
Duck's Filtering Theory of Attraction
Interpersonal Magnets: Factors That Pull Us Together and Push Us Apart
The Closer the Better: Revealing Self to Other
Stages of Development in Friendship
Stages of Development in Romantic Coupling
Box 11.2. Playing the Dating Game: A Social History of Courtship
Two Close for Comfort: Maintaining Identity in Intimate Relationships
Balancing Self-Identity and Relational Identity
Stages of Relational Dissolution
Warning Signs: Gottman's "Four Horsemen of the Apocalypse"
Communicative Competence and Intimate Relationships
Intimacy and Interpretive Competence
Intimacy and Role Competence
Intimacy and Self Competence
Intimacy and Goal Competence
Intimacy and Message Competence
Skill Building: Managing Interpersonal Conflict and Stress
Positive Aspects of Interpersonal Conflict
Mismanaged Conflict
Effective Feedback During Conflict
Conflict Containment
Chapter 12: Professional Relationships: Communicating with Colleagues and Other Strangers
Interpersonal Communication in Public Situations
Public Realms in History
Interacting in the Public Realm Today
Communication in our Communities
Space and Place: Community Design and Communication
Third Places: Connecting with your Community
Interpersonal Communication in the Workplace
Box 12.1. The Conversational Organization
Sizing Up Organizational Cultures
Making the Team
Serving the Customer
Drawing the Line on Relationships
Box 12.2. "Sorry I'm not Apologizing": Conversational Rituals Between Women and Men at Work
Communicative Competence and Professional Relationships
Professional Relationships and Interpretive Competence
Professional Relationships and Role Competence
Professional Relationships and Self Competence
Professional Relationships and Goal Competence
Professional Relationships and Message Competence
Skill Building: Creative Conflict Management and Negotiation
Choosing Your Conflict Style
Taking a Problem-Solving Approach to Negotiation
Rules for Cooperative Problem Solving
Chapter 13: Cultural and Historical Influences: Communication Competence in Context
Cultural Influences
How Cultures Differ
Box 13.1. When East Meets West: Hidden Differences in Corporate Communication Styles
American Cultural Patterns
Ethnic, Regional, and Class Differences
Box 13.2. If You Can't Stand the Shame: Don't Play the Game: Playing the Dozens as a Conflict Ritual
Communicating Across Cultures
Barriers to Intercultural Understanding
Communicative Competence and Culture
Culture and Interpretive Competence
Culture and Role Competence
Culture and Goal Competence
Culture and Self Competence
Culture and Message Competence
Historical Influences
The Colonial Period (1600-1780)
The Early Industrial Period (1830-1880)
The Modern Period (1900-1960)
Communicative Competence and Historical Change
History and Interpretive Competence
History and Role Competence
History and Goal Competence
History and Self Competence
History and Message Competence
Skill Building: Increasing Sensitivity to Context
Adapting to International Differences
Increasing Subcultural Understanding
References
Indexes
Illustration Credits
| 
VIEW BASKET
